1. Introduction
At Town Square Residency, we value your trust and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you share with us when you stay, book, or communicate with our hotel.
2. Information We Collect
We may collect personal details such as your name, contact number, email address, government-issued ID, and payment information during booking or check-in. Additionally, we may collect non-personal data like browser type, device information, and website usage for improving our services.
3. Use of Information
The information collected is used to confirm reservations, process payments, communicate booking details, and enhance guest experience. We may also use your contact details to share exclusive offers or hotel updates, subject to your consent.
4. Data Protection and Security
We implement appropriate administrative, technical, and physical security measures to protect your personal data against unauthorized access, alteration, or disclosure. Sensitive information such as payment details is encrypted and transmitted securely.
5. Information Sharing
Town Square Residency does not sell, rent, or trade guest information. Personal data may be shared only with trusted service providers for operational purposes such as payment processing, and only under strict confidentiality agreements.
6. Cookies and Online Data
Our website may use cookies to improve your browsing experience, remember preferences, and analyze site traffic. You can modify your browser settings to decline cookies; however, some features may not function properly as a result.
7. Retention of Information
Personal information is retained only as long as necessary to fulfill the purpose for which it was collected or as required by law. Once no longer needed, data is securely deleted or anonymized.
8. Guest Rights
Guests have the right to access, update, or request deletion of their personal data. To exercise these rights, please contact our management team using the details provided below.
9. Policy Updates
This Privacy Policy may be updated periodically to reflect legal or operational changes. The revised version will be posted on our website with the updated date.
10. Contact Information
For any questions or concerns regarding our Privacy Policy or your personal data, please reach out to us at Town Square Residency, Kannur or email us at info@townsquare.com.
